Help & Support

Stuck on a level or something not working? The answers below cover the most common questions. If yours is not here, write to support@unibongo.store. Telling us your phone model and the game version (Settings, at the bottom) helps a lot; the in-game "Write to us" button adds them for you.

How do I play?

Each thread flies out in the direction of its arrow. Tap a thread whose path is clear and it glides off the board. If something is in the way it bounces back and you lose a life. Clear every thread to finish the level. Undo takes back a move; a hint lights up a safe one.

I bought Remove Ads. How do I get it on a new phone?

Sign in to Google Play with the same Google account, open the game and tap Settings > Restore purchase. Ads between levels switch off again. Optional videos for extra hints or life refills stay available by design.

How do I keep my progress when I change phones?

Connect Google Play Games in Settings > Play Games. Your progress is then saved to your Play Games account and merged on the new phone, always keeping the best of both. Android backup can also restore it when you set up a new phone.

How do hints work?

New players get 3 free hints. Chests (every 10 new levels) and the weekly comet run give more. When you have none left, you can watch a short video for a hint.

What is the glow streak?

Clear at least one level each day to keep it glowing. A shield covers one missed day each week, and if a long streak goes dark you can bring it back the same day with a short video.

Can I turn off the reminder or sounds?

Yes. Settings has switches for sound, vibration and the single daily reminder.

Privacy choices for ads

Where required, Settings shows "Privacy & ad choices", which reopens Google's consent form so you can change your decision.